An item is missing from my order. What should I do?

If your order is incomplete, there may be several reasons for this. Please check the following points.

Things to check

• One or more items have been refunded
  Some products may become unavailable after the order has been confirmed and may have been refunded
• Partial dispatch
  Part of your order has been dispatched; the rest is being prepared
• Multiple dispatches
  Your order may have been sent in several parcels
  Please check the various tracking numbers available

Track your order

You can check the status of your items at any time via your customer account, under the ‘My orders’ section.

Need help?

If, after checking, an item is still missing, you can contact our customer service team via the contact form, specifying: 

• your order number

• the reference(s) of the items not received

We will carry out the necessary checks and get back to you as soon as possible.